IVR and Phone Recordings

If you think about some recent occasions that you have called a shop, local council, utility provider, or other company, you may well have come across an IVR (Interactive Voice Response). These responses are in place to help navigate callers to the person or department that they need.

 

We have all been in a situation where an IVR is hard to hear, monotone, or disengaging, but a friendly and clear voice can help to make the experience as pain-free as possible and streamline your caller’s experience.

Once you are through to the department or extension you need, you may be placed on hold until someone is able to help you with your query. Many companies leave you with a loop of Opus number 1 or Swan Lake, and this can leave your caller in an infuriating state of limbo!

What if you used this opportunity to update your caller on exciting updates from your business? Introduce them to your wider suite of products that they may not even be aware you supply? Or further reinforce your brand message to ensure your caller knows why your product or service is actually worth waiting on hold for!

Using a professional Voiceover for your IVR System or On-Hold messaging maintains a professional image for your business, and avoids the pitfalls of a hurridly recorded message in a busy office on inferior recording equipment, your callers won’t want to hear a crackly on-hold message, with lots of background noise or the accounts team  discussing the P&L in the background!

Ok, so what do you do now?

Well, this is where I can help! Below are just some of the benefits of working with me to update your IVR and On-Hold messages:

– You get a trained Voiceover artist.

– Your recording is made using quality equipment in an audio-treated studio.

– You get to choose the tone and pace of the read, so you can be sure it meets your needs.

– You get a selection of music that can be mixed with your messaging to add even more to your caller’s experience.

If you would like more information, to request a free sample of your script, or to make a booking, just get in touch using the form below!